Posted by on Dec 21, 2012 in Blog | 0 comments

Do you use the 3CX phone system and are having issues with getting the Desktop Components working? Usually this means:

  • The “Configure” Button under Microsoft Outlook Integration is greyed out
  • In Outlook, the Call buttons under the 3CX tab are greyed out
  • In Outlook, the context menu (right click) for a contact also has the “Call with 3CX” greyed out

The problem I experienced today seems to stem from using Windows Easy Transfer affecting the COM+, and judging by a quick search I wasn’t the only one. There are several fixes, and the one I used was based on a thread over on technet  where ChrisDTC provided another Windows Easy Transfer package of a vanilla Windows 7 64 bit install contain the correct settings. This is great if you are having the problem with a Windows 7 64 bit install. If you’re not, you might want to try:

  • http://www.3cx.com/blog/docs/troubleshooting-3cx-myphone-features-not-working/
  • Rebuilding the system from scratch and not using Windows Easy Transfer. A dire step I know, but it might be the only option you have!

Whichever route you take, good luck!

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