Read. Digest. Repeat if necessary.

Navigation Menu

Installing RSAT on Windows 8 problems

Posted by on Jan 14, 2013 in Blog | 0 comments

If you’re having a problem finding the new RSAT (Remote Server Administration Tools) icons in Windows 8 after installing Windows6.2-KB2693643-x64.msu it might be because of a language pack issue.

Make sure that you’ve chosen the right language when downloading RSAT AND also, if you’re using English, make sure you have the English (US) language pack installed.

Run the install again and you should have the Server Manager tile on the Start screen.

Read More

Getting 3CX MyPhone Desktop Components to work with Outlook

Posted by on Dec 21, 2012 in Blog | 0 comments

Do you use the 3CX phone system and are having issues with getting the Desktop Components working? Usually this means:

  • The “Configure” Button under Microsoft Outlook Integration is greyed out
  • In Outlook, the Call buttons under the 3CX tab are greyed out
  • In Outlook, the context menu (right click) for a contact also has the “Call with 3CX” greyed out

The problem I experienced today seems to stem from using Windows Easy Transfer affecting the COM+, and judging by a quick search I wasn’t the only one. There are several fixes, and the one I used was based on a thread over on technet  where ChrisDTC provided another Windows Easy Transfer package of a vanilla Windows 7 64 bit install contain the correct settings. This is great if you are having the problem with a Windows 7 64 bit install. If you’re not, you might want to try:

  • http://www.3cx.com/blog/docs/troubleshooting-3cx-myphone-features-not-working/
  • Rebuilding the system from scratch and not using Windows Easy Transfer. A dire step I know, but it might be the only option you have!

Whichever route you take, good luck!

Read More

The Mobile Device – Is it time you had a CMO?

Posted by on Feb 23, 2012 in Blog |

You have workers out on the road, departments asking for mobile apps to take advantage of new markets and no standard for your workers mobile devices – maybe it’s time to look at getting a Chief Mobile Officer?

According to a new Forrester report, having a CMO could be a key factor to success in your mobile strategy. The idea isn’t a new one, but having someone alongside your CIO could be just the tonic.

With the vast array of devices now available, we are seeing a broad shift from traditional desktop computers – you only have to go in the Apple store to see this in effect. To quote the report, Forrester says “To remain vital in this business technology reformation, CIOs must step up and work with other executives to establish an office of the chief mobility officer to implement an enterprisewide mobile strategy.”

It’s better to start thinking about mobile now, as Forrester predicts a 100% growth in business spend by 2015, with spending on apps to hit $55bn by 2016.

With all of this potential, why should you create a CMO? The main reason is coordination. Take this scenario: Marketing want a loyalty app, whilst sales would like tablet app for field sales to take orders. The CFO would like staff to be able to submit expenses using their device and the CTO creates an app to allow staff to be supported. With just these 4 apps, the company is potentially paying 4 different teams of developers. Maybe even more when the CFO and CTO realise their apps could be combined by now share totally different backend systems.

Clearly then, joined up thinking and coordination win the day. A CMO with a taskforce behind them should sit amongst the groups within the business to coordinate and develop ideas that the business units require. They should also track down any existing mobile projects and bring them under their umbrella.

To measure the success of the task force and CMO, don’t rely on return on investment alone. You should also ensure that you have the lowdown on user engagement, how they are adopted by the user, and the activity levels.

If an app is highly used and rated as useful by users then it’s valuable. And your CMO helped you do that…


According to Nielsen research just released, nearly half all of mobile phone users own a smartphone as of last month.

  • 22% of these owners have bought something using their smartphones
  • 38% use their phone to research a product before they buy it, or to compare prices whilst in store
  • 32% read reviews on a product
  • 24% use their phone for coupons
  • 22% have scanned a barcode in order to obtain more information on a product
  • 18% have used a location based service to find a local store

I have to say, I have done every single one of those things on my iPhone. How about you?

Read More

My First Blog Post… Awww!

Posted by on Jan 11, 2012 in Blog |

So I’ve finally got around to finishing my site, hurrah! It’s been a work in progress for all of two weeks(!), but seeing as I let my last site lapse on an old web host a few years ago, I thought it’s best I give it a bit more attention and start blogging on things which are relevant to me, what I do and what I’m interested in.

That doesn’t mean to say I’ll also post inane rubbish on here as well – it may well interest someone, but there you go. You take the rough with the smooth.

We’re now at the end of January, and after having a impromptu mini networking session with Antonio Spinozzi (check out his site here) and Richard Carter (his site is here) last week, we came to the general consensus that when you run your own business, January is always very slow. Everyone is getting over Christmas, it’s the depth of winter and there isn’t another bank holiday in sight for a while. Meh.

But now, it’s time to crack on. I’ve had a nice break. I’ve watched my son grow and learn and enjoyed and will continue to enjoy every second of it. I’m not one for resolutions, but I’m going to make this year brilliant for me, my family and the guys at Red Maple…

Oh, and continue to update my blog as well!

Read More